Job Description
As a Collection Assistant, you will be responsible for managing assigned customer accounts to ensure timely debt repayment and resolve collection issues. Your primary duties include advising customers on repayment strategies, processing account adjustments, and maintaining accurate records of all transactions. You will play a key role in customer communication, from sending payment reminders to explaining collection policies.
• Advise customers on necessary actions and strategies for debt repayment.
• Provide customer service regarding collection issues, process refunds, and review account adjustments.
• Monitor and maintain assigned accounts, including customer calls, reconciliations, and small balance write-offs.
• Send payment reminders and follow the Service Charges Collection Policy for defaulters.
• Call owners to secure payment of service charges as per the collection policy.
You will also handle important administrative and financial tasks to support the collection process. This includes verifying invoices, preparing daily bank deposits, and using Mollak software for all collection activities and communication. Additionally, you will be responsible for issuing receipts and preparing No Objection Certificates (NOCs) for property transfers.
• Receive and verify invoices and requisitions for services.
• Prepare daily bank deposits and ensure accurate financial documentation.
• Use Mollak software for collection tracking and communication with unit owners.
• Issue all receipts for service charges via email, courier, or in person.
• Explain collection policies and procedures, including interest levy, to customers.
• Prepare No Objection Certificates (NOCs) for the transfer of property units.
Skill Requirement
The ideal candidate must have strong communication and negotiation skills, with a customer-focused approach to handling sensitive financial discussions. Attention to detail and proficiency with collection software are essential for managing accounts accurately. Prior experience in collections, accounts receivable, or a similar role is preferred.
• Strong communication and interpersonal skills for customer negotiations and advisement.
• Proficiency with collection software, specifically Mollak, and basic financial systems.
• Ability to explain policies clearly and handle sensitive payment discussions professionally.
• Detail-oriented with strong organizational skills for account management and documentation.
• Experience in collections, accounts receivable, or a similar financial role is preferred.