Job Description
We are seeking a detail-oriented and proactive Coordinator to join our team, focusing on the critical link between sales execution and operational delivery. This role is central to ensuring smooth order fulfillment, timely customer communication, and efficient internal coordination. The ideal candidate will be a strong communicator who excels at follow-up, problem-solving, and maintaining accurate reporting.
In this full-time, permanent position, you will act as the operational hub, connecting our Sales, Operations, and Warehouse teams. Your primary goal is to facilitate seamless processes from order receipt to dispatch, ensure excellent customer service for post-sale queries, and maintain rigorous financial follow-up for collections.
Key Responsibilities:
• Serve as the key point of coordination between internal Sales and Operations teams.
• Manage daily coordination with the godown or warehouse to ensure timely dispatch of orders.
• Follow up diligently with customers for payment collections as per timelines.
• Resolve customer issues related to sales orders, deliveries, and post-dispatch queries efficiently.
• Ensure all customer interactions and problem resolutions are handled professionally.
Skill Requirement
The successful candidate will be highly organized, possess excellent interpersonal skills, and have a knack for managing multiple tasks in a fast-paced environment. A proactive approach to problem-solving and a strong sense of accountability are essential for this role.
Required Skills & Qualifications:
• Proven experience in coordination, customer service, or operations support roles.
• Excellent verbal and written communication skills for internal and external follow-ups.
• Strong problem-solving abilities to address customer and operational issues.
• High level of organization and meticulous attention to detail.
• Proficiency in preparing and sending daily and weekly reports (e.g., MIS, Collection Reports).
• Ability to work collaboratively with sales teams, warehouse staff, and management.