Job Description
SupraDigit Solutions Private Limited is a core IT company focused on developing world-class software products for the healthcare domain. We are seeking a dedicated Fresher – Customer Support Executive to join our team. This is a full-time, in-office position located in Borivali West, Mumbai. The role is ideal for proactive individuals with excellent communication skills who are passionate about building strong customer relationships and supporting innovative healthcare technology.
In this role, you will be the vital link between our company and our customers, ensuring they receive exceptional support and guidance. You will help customers navigate our products, gather valuable feedback, and contribute to overall customer satisfaction and product improvement.
Key Responsibilities:
• Understand and master the company’s software product features and user flows.
• Manage the customer onboarding process post-sale.
• Handle inbound customer support calls and messages effectively.
• Proactively call customers to gather feedback on product usage and experience.
• Assist the sales and operations teams by communicating customer priorities for updates.
• Create and maintain customer help documentation, guides, and videos.
• Support the marketing team by assisting with copy for product campaigns.
Skill Requirement
We are looking for a candidate with outstanding interpersonal skills and a customer-centric approach. The ideal candidate is a quick learner, manages time efficiently, and is committed to resolving customer issues proactively.
Required Skills & Qualifications:
• Communication: Excellent verbal (English & Hindi) and written (English) skills.
• Education: A completed Bachelor’s degree is required.
• Technical Aptitude: Basic knowledge of IT software services and products.
• Skills: Strong time management and problem-solving abilities.
• Attributes: Proactive, patient, and adept at managing customer issues.
• Location: Must be based in Mumbai and willing to travel daily to our Borivali West office.
Job Details:
• Salary Range: ₹17,000 – ₹20,000 per month (Starting from ₹15,000).
• Job Type: Full-time, Permanent, Fresher-friendly.
• Location: In-person at Borivali West, Mumbai.
• Benefits: Includes paid time off and paid sick leave.