Job Description
Join Ashok One Hospital, a leading NABH-accredited multi-specialty institution dedicated to exceptional patient care. We are seeking a dedicated Front Desk Executive to join our dynamic team and be the welcoming face of our hospital, ensuring smooth administrative and financial operations. You will play a crucial role in managing patient flow, financial transactions, and providing a compassionate first point of contact.
• Prepare accurate patient invoices and handle billing for insurance/TPAs.
• Verify insurance coverage, submit claims, and diligently track reimbursements.
• Manage patient registration using Aadhar and issue consultation tokens.
• Handle cash management, including daily tally, Excel reporting, and deposit collection.
• Schedule and manage patient appointments via phone and WhatsApp.
• Welcome patients with empathy and handle difficult situations with professionalism.
• Conduct clear charge counseling and manage consent documentation.
• Facilitate swift and efficient patient admission and discharge processes.
Skill Requirement
The ideal candidate is a graduate (B.Com preferred) with a blend of technical proficiency and exceptional interpersonal skills. You should be a detail-oriented, empathetic professional with experience in hospital front desk operations, particularly in billing and insurance, who thrives in a team-oriented, patient-focused environment.
• Graduate degree, with a preference for B.Com graduates.
• Proven experience with hospital management software and basic Excel.
• Prior hands-on experience in hospital billing and insurance claim processing.
• Excellent, clear verbal and written communication skills.
• Meticulous attention to detail and strong numerical accuracy.
• Empathetic patient interaction and professional conflict-resolution skills.
• Proactive, adaptable, and a reliable team player.
• Willingness and ability to work rotational shifts, including night shifts.