Job Description
The Email Support Associate serves as the primary point of contact for customers seeking assistance through written communication channels. This role is responsible for handling customer inquiries professionally via email, chat, and voice support, ensuring that every interaction reflects the company’s commitment to service excellence. The position requires providing accurate information, troubleshooting issues, and delivering timely resolutions to customer concerns while maintaining a high level of professionalism in all written correspondence. Working within an 8-hour shift structure, the associate will coordinate with internal teams when necessary to resolve complex queries and ensure customer satisfaction. This role offers a flexible work schedule with 5 working days and 2 rotational week offs, making it ideal for individuals who thrive in a dynamic customer support environment.
Handle customer queries professionally through email, chat, and voice support channels.
Provide accurate information to customers and ensure timely resolution of their concerns.
Coordinate with internal teams when required to address complex customer issues effectively.
Maintain professional written communication standards in all customer interactions.
Work 8-hour shifts plus 1 hour break, with 5 working days and 2 rotational week offs.
Join a supportive team environment with comprehensive training for both freshers and experienced candidates.
Skill Requirement
The ideal candidate for the Email Support Associate position must possess strong written English communication skills to handle customer interactions professionally and effectively. This role welcomes both freshers and experienced professionals, with educational qualifications ranging from HSC to Graduate level. Candidates should be comfortable working in rotational shifts and possess basic computer skills to navigate customer support systems efficiently. Immediate joiners are preferred, and applicants must fall within the 21-35 years age bracket. The selection process includes a virtual HR round followed by a face-to-face Operations Round, ensuring candidates are well-matched to the role’s requirements and team culture.
Good written English communication skills for professional email and chat support.
Comfortable working with rotational shifts and flexible scheduling.
Basic computer skills to handle customer support systems and documentation.
Open to freshers and experienced candidates (HSC or Graduate qualification required).
Age limit: 21-35 years can apply.
Immediate joiners preferred for quick onboarding.
Clear communication style and problem-solving mindset for effective customer resolution.
Interview Rounds: Virtual HR Round followed by Face-to-Face Operations Round.