Job Description
We are seeking a polished and customer-focused Front Desk Executive / Guest Relations Executive to join our team at Dr. Neha’s Medical Aesthetic Pvt Ltd, home to the transformative brand “Metamorphosis Clinic.” As a leading chain of aesthetic clinics specializing in skin, hair, and obesity treatments across Delhi and Mumbai, we are dedicated to blending beauty with science. In this role, you will be the first point of contact for our patients, ensuring their experience begins with warmth, efficiency, and professionalism at our Mumbai and Navi Mumbai locations.
• Greet and assist patients, ensuring a welcoming and comfortable atmosphere at the clinic.
• Manage the complete appointment lifecycle, including scheduling patient appointments and conducting follow-ups to confirm attendance.
• Handle all inbound call inquiries professionally, providing accurate information about clinic services.
• Oversee administrative entry work using clinic software, including bill making and data management.
• Coordinate stock management tasks and assist with basic staff handling duties as required.
Skill Requirement
The ideal candidate for this role is a highly organized individual with exceptional interpersonal skills and a knack for multitasking. You should thrive in a fast-paced medical aesthetic environment, balancing administrative duties while maintaining a guest-first attitude. Your ability to communicate effectively and manage clinic operations seamlessly will be key to ensuring patient satisfaction and supporting our team.
• Communication Skills: Excellent verbal communication skills to handle inquiries, build rapport with patients, and coordinate with team members.
• Organizational Abilities: Strong time management and multitasking skills to manage appointments, administrative entries, and patient flow efficiently.
• Technical Proficiency: Experience with clinic management software for billing, data entry, and maintaining accurate patient records.
• Customer Service Orientation: A professional and empathetic demeanor with a proven ability to handle guest relations and resolve concerns gracefully.
• Operational Knowledge: Basic understanding of stock management and inventory tracking to support clinic operations.