Job Description
We are seeking a calm, empathetic, and highly responsible Customer Care Executive to join our SOS services startup. In this critical, full-time role, you will be the vital first point of contact for users in need. Your primary responsibility is to handle emergency inbound calls and coordinate outbound follow-ups with a focus on urgency, accuracy, and compassionate support.
You will act as a crucial communication hub, ensuring that every request is logged correctly and escalated promptly to our response and operations teams. This position requires a steady professional who can maintain clarity and composure in high-pressure situations to deliver timely assistance.
Handle inbound emergency SOS calls with urgency, empathy, and clear communication.
Make outbound calls for incident verification, status updates, and user follow-ups.
Accurately document all call details, actions taken, and necessary next steps in the system.
Coordinate efficiently with internal response, operations, and support teams to ensure seamless service delivery.
Uphold the highest standards of professionalism and sensitivity during all interactions.
Skill Requirement
The ideal candidate is a compassionate communicator who remains poised under pressure. You must possess a strong sense of responsibility and a genuine desire to help others in urgent situations. Exceptional listening skills and meticulous attention to detail are fundamental for this role.
We require an individual with a patient demeanor and excellent problem-solving abilities. The ability to follow protocols precisely while adapting to dynamic scenarios is key to ensuring user safety and operational effectiveness.
Outstanding communication skills with a calm, empathetic, and reassuring phone manner.
Proven ability to work effectively under pressure and manage stressful situations with composure.
Strong attention to detail for accurate data entry and information recording.
Excellent listening skills and the ability to follow established protocols meticulously.
A responsible, patient, and supportive attitude with a commitment to helping others.