Job Description
Position: Senior Technical Support Engineer
Experience Required: 3+ Years
Job Type: Full-time
Work Location: In person
Salary: ₹18,000 – ₹35,000 per month
We are seeking an experienced and proactive Senior Technical Support Engineer to provide expert-level technical support for our cybersecurity product suite, with a focus on Endpoint Security, Data Loss Prevention (DLP), and Microsoft 365 environments. In this role, you will be responsible for deploying, troubleshooting, and optimizing security solutions in complex and air-gapped environments while acting as a key technical point of contact for vendors and clients. You will also drive efficiency through automation, knowledge base development, and seamless SIEM integrations.
Key Responsibilities:
• Provide expert-level technical support for Endpoint Security and DLP solutions.
• Design, implement, and support deployments in air-gapped and offline critical infrastructure environments.
• Integrate Endpoint Security platforms with client SIEM solutions for centralized monitoring and logging.
• Manage Microsoft 365 deployments and migrations, ensuring zero data loss and optimal performance.
• Build automations to streamline ticket management and reduce manual intervention.
• Develop and maintain a comprehensive knowledge base for cybersecurity and IT solutions.
• Act as the primary technical liaison with global vendors to resolve escalated issues promptly.
Skill Requirement
The ideal candidate will have strong hands-on experience with endpoint security solutions, DLP, SIEM integrations, and Microsoft 365 administration, along with excellent troubleshooting and communication skills.
Required Qualifications:
• 3+ years of experience in technical support, preferably in cybersecurity or IT infrastructure.
• Strong knowledge of Endpoint Security, DLP, and SIEM integration.
• Proven experience in Microsoft 365 deployment, migration, and administration.
• Experience with ticketing tools and basic networking concepts.
• Excellent troubleshooting, analytical, and documentation skills.
• Strong verbal and written communication skills in English.
• Ability to work collaboratively with cross-functional teams and external vendors.
Preferred Experience:
• Experience in air-gapped or critical infrastructure deployments.
• Familiarity with automation and process optimization in support workflows.
• Prior exposure to cybersecurity product support (DLP, MDM, Endpoint Security).
Benefits:
• Provident Fund
• Food provided (as mentioned in the first benefits list)
Application Questions:
Please be prepared to answer the following:
Do you have experience in Cybersecurity products like DLP, MDM?
Have you worked on any ticketing tools?
Do you have basic networking knowledge?
Do you have experience in endpoint security?
Do you have experience in networking?
This role is suited for a detail-oriented engineer who thrives in complex technical environments and is passionate about improving security postures through proactive support and innovation.