Job Description
The selected candidate will be responsible for the end-to-end process of flat possession and society handover. This role involves coordinating with internal teams, managing customer interactions, and ensuring all financial and regulatory formalities are completed accurately and on time.
Primary duties include:
• Managing the flat possession process post-confirmation from After Sales, verifying full payment receipt and coordinating with the engineering team for flat readiness.
• Addressing customer queries regarding the maintenance chart and collecting various charges such as Maintenance Deposit, Share Money, and Society formation fees.
• Handling documentation, including obtaining customer signatures on society formation forms and issuing payment receipts.
• Administering common maintenance for Sector-IV and the Club House, including permissions for Banquet Hall usage.
• Addressing post-handover complaints as per RERA guidelines and coordinating with the engineering team for resolutions.
Skill Requirement
The ideal candidate should possess 2-3 years of relevant experience in real estate accounts and customer handover procedures. A strong understanding of financial reconciliation, statutory compliance, and customer service is essential for this role.
Key skills and competencies required:
• Proficiency in working with ERP-based accounting packages and Tally ERP 9.
• Experience in bank reconciliation, updating passbooks, and managing society maintenance accounts.
• Knowledge of preparing and filing TDS & GST returns, and depositing government taxes.
• Ability to follow up with internal teams (e.g., ERP, Engineering) to resolve issues promptly.
• Familiarity with RERA rules and procedures for handling customer complaints within the warranty period.
• Strong coordination skills to manage administration, accounting, and client communication effectively.