Job Description
Join Humancare Worldwide Pvt Ltd as a Back Office Support (Client Engagement Associate) in Santacruz West, Mumbai. This is a non-sales, full-time position open to both permanent hires and interns, with flexible shift options. You will be the vital link for inbound client interactions in the healthcare sector, focusing on understanding needs, coordinating with internal teams, and maintaining accurate CRM records without any cold calling.
Handle inbound calls from clients and patients, understanding their requirements and medical conditions with empathy and professionalism.
Accurately route calls to the appropriate internal departments (e.g., medical, support, scheduling) based on the nature of the inquiry.
Maintain and update all client and patient interaction details meticulously in the CRM system.
Ensure clear, polite, and confidential communication while managing sensitive healthcare information.
Skill Requirement
We are looking for a compassionate and detail-oriented individual with good communication skills and basic computer proficiency. Prior experience in a healthcare setting is essential to understand patient sensitivities and terminologies.
Minimum educational qualification of 12th Pass.
Prior experience working in the medical or healthcare field is required.
Good English communication skills and basic computer proficiency, including experience with CRM software.
Ability to handle sensitive information with discretion and maintain a professional, patient-focused approach.
Must be willing to work in shifts (Day, Night, or Overnight) and commute to Santacruz West, Mumbai.