Job Description
This is a full-time role focused on customer engagement and support through telephone communication. The primary responsibilities involve handling inbound customer care calls to address inquiries and resolve issues, as well as making outbound service calls to follow up on client needs, schedule appointments, or provide updates. You will serve as a key point of contact, ensuring a positive service experience and maintaining customer satisfaction through professional and effective communication.
Skill Requirement
• Professionally manage inbound customer care calls, addressing questions and resolving service-related issues.
• Proactively make outbound calls to clients for service follow-ups, scheduling, or information updates.
• Document all call interactions and service details accurately in the designated system.
• Provide clear and helpful information to customers regarding company services and procedures.
• Strive to achieve high levels of customer satisfaction and first-call resolution.
Skill & Experience Requirements
The ideal candidate is an excellent communicator with a customer-oriented approach, capable of handling various call scenarios with patience and efficiency. Prior experience in a customer service or tele-calling role is highly beneficial for this position.
Requirements:
• Proven experience in customer service, tele-calling, or a similar phone-based support role.
• Exceptional verbal communication skills and active listening abilities.
• Strong problem-solving skills and a patient, empathetic demeanor when dealing with customers.
• Ability to navigate computer systems to log calls and retrieve customer information.
• High school diploma or equivalent required; further education is a plus.