Job Description
We are hiring for the role of Technical Chat Support Executive (Analyst) to join our team. This full-time position is based at our office in Airoli, Mindspace, and focuses on providing technical support and resolving customer queries through a chat-based interface. This is an excellent opportunity for recent graduates to begin their career in a dynamic tech support environment.
Key Responsibilities:
Provide real-time technical support and troubleshooting assistance to customers via chat.
Analyze, diagnose, and resolve customer issues related to products or services.
Document interactions, issues, and solutions accurately in the support system.
Escalate complex technical problems to the appropriate senior teams as needed.
Maintain a high standard of customer service and professionalism in all written communications.
Skill Requirement
We are looking for proactive and communicative fresh graduates who are eager to learn and build a career in technical support. Strong written English and problem-solving skills are essential for this role.
Required Qualifications:
Must be a Graduate (Freshers are encouraged to apply).
Excellent written communication skills in English.
Strong analytical and problem-solving abilities.
Basic technical aptitude and willingness to learn new software/tools.
Ability to work comfortably in US shift timings.