Job Description
The CRM – Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings.
Key Responsibilities
Handle end-to-end customer coordination for outstation bookings/services
Act as the primary point of contact for customers before, during, and after the trip
Ensure timely confirmation, scheduling, and execution of outstation services
Coordinate with drivers, vendors, and operations teams for smooth service delivery
Address customer queries, complaints, and escalations promptly
Monitor trip progress and proactively resolve issues
Maintain accurate customer records and booking details in CRM systems
Collect customer feedback and report service improvement opportunities
Ensure adherence to company SOPs and service standards
Support billing, documentation, and closure of trips when required
Skill Requirement
Key Skills & Competencies
Strong communication and interpersonal skills
Customer-centric approach with problem-solving ability
Good coordination and multitasking skills
Basic computer proficiency (CRM tools, MS Excel, email)
Ability to work under pressure and manage urgent situations
Willingness to work in shifts, weekends, or holidays if required
Educational Qualification
Graduate
Experience
1–3 years of experience in CRM, customer support, or operations
Experience in outstation services, travel, transport, or hospitality is an advantage