Job Description
We are seeking a dedicated Customer Support Representative to join our team. In this full-time role, you will be the primary point of contact for our customers, responsible for delivering exceptional service and building positive relationships. Your core mission is to resolve inquiries efficiently, ensure a smooth support experience, and serve as a reliable link between our customers and the company, all while upholding our high standards of quality and professionalism.
Key Responsibilities:
• Professionally handle customer inquiries via phone, email, and live chat.
• Actively listen to understand customer issues and provide accurate, timely solutions.
• Accurately log and maintain detailed records of all customer interactions in the system.
• Adhere to and follow established company policies and service standards.
• Coordinate effectively with internal teams (e.g., technical, sales) to resolve complex issues.
• Proactively work to ensure customer satisfaction and foster a positive brand experience.
Skill Requirement
The ideal candidate is an excellent communicator with a problem-solving mindset and a genuine desire to help others. You should be patient, empathetic, and able to navigate various situations calmly and professionally. This role is a great opportunity for a fresher to build a career in a supportive environment with comprehensive benefits.
Required Skills & Attributes:
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-first attitude.
• Ability to learn quickly, follow procedures, and work independently.
• Good computer literacy and familiarity with helpdesk software is a plus.