Job Description
BrowMasters is a world-class permanent makeup studio and academy in Mumbai, founded by internationally certified PMU artist Ashmi Singhai. We specialize in bespoke aesthetic services like microblading, lip blush, and permanent eyeliner, serving a discerning clientele with global-standard hygiene and personalized care.
Role Overview:
We are seeking a full-time Customer Hospitality & Facility Executive (Female Only) for our Khar West, Mumbai studio. This role is central to creating an exceptional client experience while ensuring our premium facility operates seamlessly. You will be the face of our front-of-house hospitality and the backbone of daily operations, maintaining the high standards our brand is known for.
Key Responsibilities:
• Customer Hospitality: Lead front-desk reception, guest services, and client lounge management to create a warm, professional, and welcoming environment. Handle VIP clients, special requests, and feedback with discretion.
• Facility & Operations: Oversee daily operations to ensure cleanliness, order, and functionality. Prepare treatment rooms, coordinate with housekeeping and vendors, monitor utilities, and maintain strict hygiene and safety protocols.
• Administration & Coordination: Manage administrative tasks, office supplies, inventory tracking, and vendor relations. Support the Studio Manager with scheduling, reporting, SOP compliance, and team coordination.
Skill Requirement
We are looking for a polished, highly organized professional with a hospitality mindset and a keen eye for detail, capable of upholding our premium studio environment.
Requirements & Qualifications:
• Female candidate preferred to ensure client comfort in a beauty studio setting.
• 1–3 years of experience in hospitality, facility management, or a premium salon/clinic environment.
• Strong understanding of cleanliness, hygiene, and sterilization standards.
• Excellent organizational, multitasking, and communication skills.
• Basic computer literacy for record-keeping and reporting.
• Polished appearance with strong interpersonal abilities.
Desired Skills:
• Keen attention to detail and time management.
• Ability to coordinate vendors and solve problems quickly.
• Team collaboration and a proactive, service-oriented attitude