Job Description
Join Optime as an Entrepreneurial Customer Service Officer and take ownership of end-to-end order management, customer coordination, and on-time dispatch operations. This role is ideal for a detail-obsessed and responsive professional who thrives in ERP-driven workflows and enjoys ensuring seamless order fulfillment in a B2B environment. Based in our Thane office with Saturday work-from-home flexibility, you will be a vital link between customers, warehouses, and internal teams.
You will be responsible for managing the complete order cycle with precision and efficiency. Key duties include:
• Processing and validating sales orders, purchase orders, and invoices in Zoho ERP, ensuring accurate GST/tax codes.
• Coordinating with customers to acknowledge orders, share dispatch updates, and resolve queries.
• Liaising with warehouses and transporters to ensure timely pickups, deliveries, and documentation (LR/e-way bill).
• Checking inventory availability, managing back-orders, and maintaining error-free order documentation.
• Supporting receivables by sharing statements and backup documents, and following up on payment commitments.
Skill Requirement
We are looking for a proactive and systematic individual with strong organizational skills and a customer-centric approach. You should be comfortable working in a fast-paced, process-oriented environment and adept at using technology to drive accuracy and efficiency.
Must-have qualifications:
• Graduate degree (Commerce/Science preferred).
• 1–3 years of experience in B2B order processing, inside sales, or customer service operations.
• Working knowledge of GST basics and hands-on experience with Zoho or any other ERP system.
• Proficiency in Excel and professional email communication.
• Strong attention to detail, responsiveness, and ability to manage multiple tasks.
Good to have:
• Exposure to import logistics or experience in chemicals/coatings/industrial B2B sectors.
• Familiarity with MS Word and PowerPoint.
• Comfort with hybrid work models (in-office with occasional WFH).