Job Description
Kurtains is a fast-growing UAE start-up on a mission to reinvent the furnishing experience. We help people create their dream home by making it pleasant, easy, and convenient to get perfect curtains and window coverings. Through our digital service, we offer modern solutions, including flexible payment options, for a new generation.
We aim to become the leading global provider in our category by leveraging technology to scale our business and operations. Your role is critical to this ambition.
Why We Need You
As a Customer Success Specialist, you will be a pivotal driver of our growth. You will play a crucial role in converting customer leads into sales, directly impacting our monthly targets. You will be the primary point of contact, responsible for managing and converting all leads generated through our various channels, primarily phone and WhatsApp.
What You Will Do
• Respond to customer queries accurately and promptly via phone, email, and social media.
• Be directly responsible for converting inbound leads into confirmed sales.
• Follow defined SLAs to handle inbound calls and support tickets efficiently.
• Manage customer requests and questions across multiple support channels.
• Proactively follow up with customers to nurture interest and ensure conversion.
• Inform and guide customers toward the products that best suit their needs.
Skill Requirement
We are looking for a motivated and skilled communicator who excels in a sales-driven support environment. The ideal candidate is passionate about connecting customers with the right solutions and thrives on achieving conversion targets through excellent service.
Must-Have Skills
• A proven passion for sales, specifically in a non-face-to-face (telesales) environment.
• At least 1 year of direct experience in telesales or sales.
• Exceptional communication skills, both voice and text-based.
• Fluent in English (verbal and written).
• Excellent time-management and multitasking abilities.
• Ability to handle concurrent conversations across different channels.
• Skill in persuading customers effectively without being pushy.
Nice-to-Have Skills
• Proficiency in Arabic is a strong advantage.
• Working knowledge of Google Sheets, Excel, or CRM tools.
What You Will Get
• Join a fast-growing startup with immense learning and growth opportunities.
• Be part of a high-growth journey from the ground up.
• Work in an exciting, stimulating, and fun environment.
• Collaborate with a dedicated team committed to quality and exceptional service.
• Access clear opportunities for professional development within a dynamic company.