Job Description
At GameLoot, we specialize in providing top-tier gaming products and electronics to ensure gamers have everything they need in one place. By joining our team, you will play a key role in delivering an exceptional customer experience, helping us grow in the exciting and rapidly expanding gaming industry. Your contributions will be vital in maintaining our reputation for quality and affordability while supporting our mission to empower both customers and team members.
Key Responsibilities:
• Handle customer inquiries and provide accurate information via phone and email.
• Efficiently resolve customer issues and assist with troubleshooting product or service-related problems.
• Maintain positive customer relationships to ensure high satisfaction and loyalty.
• Document all customer interactions and maintain accurate records in the system.
• Escalate complex issues to the appropriate department when necessary.
• Collaborate with team members to continuously improve the overall customer experience.
Skill Requirement
We are looking for confident and hardworking individuals, including freshers, who are eager to grow their careers in a dynamic environment. The ideal candidate will be a strong communicator, an effective problem-solver, and adaptable to a shifting work schedule. At GameLoot, we provide training and a supportive workplace to help you unlock your career potential and thrive.
Required Skills & Qualifications:
• Strong verbal and written English communication skills.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Familiarity with CRM systems and customer service best practices.
• Problem-solving skills with a patient and empathetic attitude.
• Flexibility to work in shifts, including weekends as needed.
• A proactive and collaborative mindset focused on team and customer success.