Job Description
SAASAKI INFOTECH PRIVATE LIMITED is seeking a dedicated Customer Support Executive (CSE) to join our team in Panvel. In this role, you will be the primary point of contact for our customers, responsible for managing their inquiries and ensuring their issues are resolved efficiently and satisfactorily. Your goal will be to deliver exceptional service that enhances customer loyalty and upholds our company’s reputation.
• Respond promptly to customer inquiries received via phone, email, chat, or social media channels.
• Address and resolve customer complaints with professionalism and a polite demeanor.
• Provide accurate and detailed information regarding company products, services, and policies.
• Document all customer interactions and maintain detailed, organized records for follow-up.
• Escalate complex or unresolved issues to the appropriate departmental specialists as needed.
• Conduct follow-ups with customers to ensure their concerns have been fully resolved.
This is a permanent, full-time position suitable for freshers. It is based in our Panvel office and focuses on building strong customer relationships through reliable and empathetic support.
Skill Requirement
We are looking for individuals with excellent interpersonal skills, a problem-solving mindset, and a genuine desire to help customers. Prior experience in demat account or insurance support is a significant advantage.
• Experience: Prior experience in customer support, especially within Demat Account or Insurance sectors, is highly preferred.
• Communication: Strong verbal and written communication skills in English and preferably local languages.
• Skills: Excellent problem-solving abilities, patience, and a professional attitude when handling customers.
• Technical Proficiency: Basic computer literacy and the ability to learn customer support software tools.
• Organizational Skills: Strong time management and multitasking capabilities to handle multiple customer queries efficiently.
Job Details:
• Pay: ₹18,000 – ₹25,000 per month
• Job Type: Permanent, Full-time, Fresher
• Location: In person, Panvel, Maharashtra