Job Description
Kayana is a rapidly growing global technology company that empowers small and medium-sized businesses with innovative point-of-sale and payment solutions. We are looking for a dedicated Customer Support Associate to join our team in Mumbai. This full-time, in-office role involves providing real-time technical support to our international clients across the UK, US, and Australia, ensuring their software and hardware systems operate seamlessly.
• Company: Kayana
• Position: Customer Support Associate
• Job Type: Full-time, In-office
• Work Location: Andheri East, Mumbai, Maharashtra (Required, must be able to commute daily)
• Pay Range: ₹30,000.00 – ₹40,000.00 per month (Plus shift allowance)
• Core Objective: To deliver exceptional, real-time technical support to global clients, troubleshoot issues effectively, and contribute to the continuous improvement of our customer service processes.
Skill Requirement
We seek proactive problem-solvers with excellent communication skills and a strong customer service mindset. The ideal candidate is tech-savvy, adaptable to international shift patterns, and eager to grow with a dynamic global brand. This role is perfect for someone who takes ownership, provides valuable feedback, and thrives in a fast-paced environment.
• Key Responsibilities:
• Respond to and resolve client queries online in real time for international markets.
• Diagnose and differentiate between software and hardware issues.
• Escalate complex issues to line managers and track bug fixes through to resolution.
• Contribute to process improvements and system enhancements based on client feedback.
• Mandatory Requirements:
• Excellent written and spoken English (Required).
• Strong computer literacy and ability to follow technical troubleshooting guides.
• Must reside in Mumbai and reliably commute to Andheri East.
• Available to work day, evening, and night shifts with flexible week-offs.
• Immediate joiners or those with a notice period of 30 days or less are preferred.
• Experience in customer support is a plus; openings also exist for team leaders/managers.
• Benefits & Schedule: Includes Paid Time Off, Paid Sick Time, Provident Fund, and a shift allowance. Schedule involves rotating shifts (Day/Evening/Night).