Job Description
The E-commerce Executive serves as the primary point of contact for customers, addressing their inquiries and concerns received via Amazon, our company website, phone, and email. This customer-facing role involves managing product queries, returns, and customer reviews to ensure high satisfaction and build trust. You will provide resolutions and maintain our reputation as a leading brand in office ergonomics.
Skill Requirement
Ideal candidates possess experience in e-commerce support and handling escalations. Strong communication skills in English and Hindi are required, along with basic Excel knowledge for data tracking. Prior work with Amazon platforms is a plus. We provide full technical product training on our height-adjustable desks and monitor stands.