Job Description
FDOC Dental Clinic & Academy, under the leadership of Dr. Shibli Syed, is a premium dental practice and training center committed to excellence in patient care and education. We are looking for a smart, confident, and well-spoken female Front Desk Officer to become the welcoming face of our clinic. In this role, you will be the vital link between our patients and clinical team, ensuring a seamless, professional, and comforting experience from the first point of contact.
Your primary responsibility is to manage our reception and front-office operations with efficiency and warmth. You will ensure the clinic runs smoothly by coordinating schedules, managing patient interactions, and upholding our high standards of service and organization.
Key responsibilities include:
• Greeting and welcoming all patients and visitors with a consistently friendly, professional, and reassuring attitude.
• Efficiently managing appointment bookings, rescheduling, patient phone calls, and in-person queries.
• Maintaining accurate digital and physical patient records, and handling end-to-end billing and payment collection processes.
• Coordinating daily schedules and communications between doctors, clinical assistants, and patients.
• Conducting patient follow-ups, managing daily reports, and ensuring the reception area is clean, organized, and inviting.
Skill Requirement
We seek a presentable, disciplined, and patient-focused individual who is eager to build a career in the healthcare administration sector. The ideal candidate is a proactive communicator who takes pride in creating a positive first impression and supporting the clinic’s operational flow.
Requirements:
• Education: Minimum qualification of HSC (12th pass) or a Graduate degree in any stream.
• Experience: Minimum 6 months of experience is required. Prior experience in a dental or medical clinic front desk role is strongly preferred.
• Skills: Must be fluent in English and Hindi with excellent interpersonal skills. Basic computer literacy (MS Excel/Google Sheets) is required; familiarity with dental software is a plus.
• Attributes: Must be well-groomed, punctual, polite, and possess a confident yet empathetic demeanor.