Job Description
The Front Office Receptionist serves as the primary point of contact for all patients and visitors, ensuring a professional and welcoming environment. This role is central to managing daily clinic operations, handling communications, and supporting administrative functions to deliver efficient patient service.
• Manage incoming and outgoing calls, addressing patient enquiries with clarity and empathy.
• Actively perform telecalling for scheduling appointments, sending reminders, and conducting follow-ups.
• Coordinate daily schedules with doctors and therapists to ensure optimal workflow.
• Maintain accurate basic records of patient interactions and appointment data.
• Oversee all front-desk activities, ensuring operations are smooth and organized.
Skill Requirement
Ideal candidates will possess strong interpersonal abilities and a dedicated work ethic, with a focus on maintaining the highest standards of patient care and office management. Professionalism in communication and conduct is essential for this role.
• Professional verbal and written communication skills in English (required).
• Demonstrated punctuality, reliability, and a strong sense of accountability.
• Experience in a front office, receptionist, or customer service role is preferred.
• Ability to handle multiple tasks efficiently in a dynamic environment.
• Proficiency in basic computer operations and record-keeping.