Job Description
This role is the welcoming face and organizational hub of our clinic in Dadar. The Front Desk Executive is responsible for managing all patient interactions, from greetings to appointments, while ensuring smooth administrative and financial operations. The position is key to providing a professional and supportive experience for our patients.
Key Responsibilities
• Greet all patients and visitors with a polite and professional demeanor.
• Answer incoming calls, address inquiries, and provide helpful information.
• Proactively call patients to schedule, confirm, and manage appointments.
• Conduct follow-ups with patients regarding hearing aid services and maintenance.
• Accurately update and maintain all patient records in the CRM system.
• Handle daily cash transactions and maintain precise financial records.
• Generate patient bills and invoices using the designated billing software.
Skill Requirement
We are seeking a courteous, organized, and reliable individual with excellent communication skills. The ideal candidate is comfortable with technology, detail-oriented, and passionate about providing exceptional patient service.
Qualifications & Experience
• Education: A Bachelor’s degree is preferred.
• Experience: At least 1 year of experience in a receptionist or front-desk role is preferred.
Required Skills & Competencies
• Outstanding verbal communication and professional telephone etiquette.
• Strong organizational skills with meticulous attention to detail.
• Basic proficiency in using CRM software and billing systems.
• Integrity and accuracy in handling cash and patient data.
• A patient-centric, empathetic, and helpful attitude.