Job Description
Join Hire Lab, where we connect talented individuals with meaningful opportunities at absolutely no cost to you—we never charge candidates any fees. This is an international customer support role where you will serve as a key representative for our global clients. You will be responsible for handling inbound and/or outbound communications, resolving customer inquiries, and ensuring a positive experience for an international audience. This position is ideal for those who thrive in a dynamic, process-driven environment and are passionate about delivering exceptional service across borders.
Key Responsibilities:
• Handle inbound and/or outbound customer interactions via phone, email, and chat for international clients, primarily in regions like the US, UK, or other global markets.
• Provide timely and accurate resolutions to customer inquiries related to products, services, billing, and technical support, following defined processes.
• Maintain detailed and accurate records of customer interactions and transactions in the company’s CRM system.
• Adhere to key performance metrics such as customer satisfaction, average handling time, and quality assurance standards.
• Collaborate with team leads and support departments to escalate and resolve complex customer issues effectively.
• Adapt to a shifting schedule, which may include night shifts or rotational hours, to align with international time zones.
Skill Requirement
We are looking for candidates with excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, structured environment. Fluency in English and the willingness to work in rotational shifts, including night shifts, are essential. Prior experience in international voice or non-voice processes is a plus, but motivated freshers with strong communication skills are also encouraged to apply.
Required Skills & Qualifications:
• Strong verbal and written communication skills in English, with neutral accent and clear pronunciation.
• Ability to work effectively in night shifts or rotational shifts as per business requirements.
• Basic computer proficiency and comfort using CRM tools, email, and chat platforms.
• Customer-focused attitude with strong problem-solving and active listening skills.
• Ability to work independently and as part of a team in a structured, target-driven environment.
• High school diploma or equivalent required; graduate preferred.