Job Description
We are looking for a warm, organized, and client-focused individual to be the welcoming face of our wellness studio. As the Front Desk & Studio Coordinator, you will be the central hub for all client interactions, scheduling, and studio operations. Your role is critical to creating a seamless and supportive experience for clients across our Yoga, Pilates, and Physiotherapy services.
Key Responsibilities:
• Greet and welcome all clients warmly, managing walk-ins, phone calls, and digital queries via WhatsApp and social media.
• Schedule and coordinate appointments, classes, and follow-ups with instructors and physiotherapists.
• Handle client registrations, membership renewals, payment tracking, and maintain accurate attendance and account records.
• Support daily studio operations, coordinating with wellness teams, vendors, and housekeeping for smooth upkeep.
• Assist in inventory management for studio props, equipment, and office supplies.
• Support the planning and execution of workshops, wellness events, and promotional activities.
• Maintain proactive client communication through emails, WhatsApp groups, and reminders.
Skill Requirement
The ideal candidate is a proactive communicator with excellent organizational skills and a genuine passion for wellness. The ability to multitask in a fast-paced environment while maintaining a client-first, professional demeanor is essential.
Requirements:
• Prior experience in customer service, front desk, or admin roles; wellness or fitness industry experience is a strong advantage.
• Excellent communication skills in English and Hindi; proficiency in Marathi is preferred.
• Proficiency in MS Office, Google Workspace, and basic social media management.
• Strong ability to multitask, stay organized, and manage a dynamic, client-facing environment.
• A pleasant, professional personality with a dedicated client-service attitude.
• A Bachelor’s or Master’s degree in Administration or Management is preferred.
• Residence in or willingness to commute to Navi Mumbai is required.