Job Description
We are looking for a detail-oriented Goods Return Assistant to join our operations team. In this role, you will be responsible for managing the end-to-end goods return process, ensuring efficient handling of customer requests, accurate inventory updates, and compliance with tax regulations. You will serve as a key point of contact for customers regarding returns and work closely with logistics and finance teams to streamline operations and enhance customer satisfaction.
Your core responsibilities will include:
• Processing customer return requests, inspecting returned goods for quality and compliance, and managing related customer communications.
• Updating inventory management systems to reflect returns accurately and processing refunds or exchanges in a timely manner.
• Coordinating with logistics partners to arrange return shipping, pickup, and delivery of replacement items.
• Assisting with the preparation and filing of tax returns, including GST and TDS, to ensure regulatory compliance.
• Tracking return trends and generating reports to provide actionable insights for process improvement.
Skill Requirement
The ideal candidate will be highly organized, possess strong communication skills, and have a foundational understanding of inventory systems, logistics coordination, and tax compliance. You should be proactive, meticulous, and capable of managing multiple tasks in a dynamic environment while maintaining a customer-focused approach.
Mandatory requirements and skills for this position include:
• A Bachelor’s degree is required.
• Minimum 2 years of experience in purchase inward, returns processing, or a related operational role.
• Strong attention to detail and excellent verbal and written communication skills in English.
• Basic knowledge of inventory management, logistics coordination, and tax compliance (GST, TDS).
• Ability to work independently, manage timelines, and collaborate effectively with cross-functional teams.
• Preferred location: Thane, Maharashtra, with readiness to work in person.