Job Description
In this pivotal sales role, you will be the primary point of contact for prospects and clients, driving revenue growth through lead conversion and relationship management. Your core objective is to manage all inbound customer communications—calls, emails, and chats—promptly and professionally, utilizing provided scripts and templates to ensure consistency. You will identify customer needs, research issues, and recommend tailored solutions, all while meticulously documenting client interactions and maintaining accurate records. Success in this position is measured by your ability to meet and exceed both personal and team-based sales targets, contributing directly to the company’s business expansion.
Key Responsibilities:
• Convert sales leads into customers and achieve set targets.
• Manage inbound calls, emails, and chats in a timely and professional manner.
• Follow established communication scripts and templates for handling various topics.
• Create and maintain comprehensive documentation for all client interactions.
• Identify customer needs, research issues, and provide effective solutions or alternatives.
• Sell services by building relationships with prospects and recommending solutions.
• Build the business by identifying new prospects and nurturing existing client relationships.
• Gather and relay timely feedback from clients to the organization.
Skill Requirement
We are seeking a dynamic and presentable graduate with excellent communication skills and a strong work ethic. The ideal candidate will be a hardworking individual who can thrive in a fast-paced, office-based environment and manage a hectic schedule effectively. A bachelor’s or master’s degree in fields such as BBA, BCom, BSc, BCA, BBM, MCom, or MBA/ PGDM is required. This role is well-suited for freshers or those with up to three years of relevant experience, as comprehensive training will be provided by the company.
Desired Profile & Skills:
• Education: BBA, BCA, BSc, BCom, BBM, MCom, MBA or PGDM.
• Experience: 0 to 3 years; freshers are encouraged to apply.
• Exceptional verbal and written communication skills in English.
• Hardworking, presentable, and able to manage a hectic schedule.
• Capable of performing various sales and back-office functions.