Job Description
We are looking for a proactive and fluent Service Coordinator to join our team. This critical role serves as the primary communication bridge between our clients, particularly those in North India, and our field service engineers. You will be responsible for ensuring efficient and timely support by coordinating service appointments, managing schedules, and maintaining clear, professional communication in Hindi and English to uphold the highest standards of client satisfaction.
Key Responsibilities:
Act as the primary client contact for service-related queries, scheduling, and updates, ensuring clear communication in Hindi with North Indian clients.
Coordinate and schedule appointments between clients and field service engineers to guarantee timely and efficient on-site support.
Assign, dispatch, and track field visits based on urgency, location, and engineer availability.
Collect and accurately relay technical details and client requirements to engineers, and follow up post-visit for resolution confirmation and reports.
Professionally handle customer complaints, inquiries, and feedback to ensure high satisfaction and resolve issues effectively.
Maintain detailed service logs, communication records, and generate performance reports for internal review.
Skill Requirement
The ideal candidate is a highly organized and communicative professional with experience in technical service coordination. You must be a strong multitasker, fluent in Hindi, and adept at managing relationships between clients and technical teams to ensure seamless service delivery.
Required Experience & Skills:
Proven experience in service coordination, customer support, or a similar role, preferably in an engineering, machinery, or technical service industry.
Fluency in Hindi and English is mandatory.
Strong interpersonal and communication skills for effective interaction with clients and technical teams.
Excellent problem-solving, prioritization, and time-management skills with the ability to work under pressure.
Proficiency in maintaining service logs, follow-up systems, and reporting tools.