Job Description
We are seeking a confident and professional Telecaller to join our team, focusing on recruitment projects for Germany. This role is central to our international recruitment efforts, involving direct communication with candidates interested in job and training opportunities abroad. You will be responsible for explaining project details, assessing eligibility, and guiding potential candidates through the initial stages of our screening process, serving as the first point of contact for their international career aspirations.
Your key responsibilities will include:
Making outbound calls to prospective candidates for Germany-based job and training programs.
Clearly explaining job roles, eligibility criteria, language requirements, and the complete application process.
Handling inbound calls and professionally responding to candidate inquiries in English.
Screening candidates based on preliminary qualifications and their level of interest.
Accurately maintaining and updating all candidate records in the CRM system or Excel sheets.
Following up with interested candidates to schedule further counselling or interview sessions.
Coordinating effectively with the recruitment and documentation teams for seamless process flow.
Achieving daily and weekly targets for call volume and lead conversion.
Upholding the highest standards of professional and ethical communication.
Skill Requirement
The ideal candidate is an excellent communicator with a persuasive phone manner and a strong understanding of customer service principles in a recruitment context. You should be target-driven, organized, and capable of managing detailed information about various international opportunities.
The required qualifications are:
Minimum of 2 years of proven experience in telemarketing or a similar telecalling role.
Fluency in English is required (both verbal and written).
Excellent communication and interpersonal skills.
Ability to explain complex information clearly and patiently.
Basic proficiency in using CRM software and Microsoft Excel for record-keeping.
A target-oriented mindset with a focus on achieving daily calling and conversion goals.
High level of professionalism and ethical conduct in all communications.
Work location is fully in-person.