Job Description
We are looking for a proactive and customer-focused Customer Service Executive to join our team. In this vital role, you will be the first point of contact for our customers, dedicated to resolving their concerns and providing accurate solutions. Your ability to listen, empathize, and navigate information will ensure we deliver a consistently positive customer experience.
Key Responsibilities:
Serve as the primary contact for customers, handling inbound inquiries and complaints through various channels (phone, email, chat).
Diagnose customer issues accurately, provide the right information, and offer effective solutions to resolve complaints promptly.
Manage and document all customer interactions meticulously in the company’s CRM or ticketing system.
Identify issues that require specialized attention and escalate them to the appropriate department (e.g., technical support, billing, supervisor) following established protocols.
Follow up with customers and internal teams to ensure issues are resolved to the customer’s satisfaction.
Skill Requirement
The ideal candidate is a clear communicator with a patient and resilient attitude, ready to thrive in a dynamic, customer-facing environment.
Requirements:
Educational Qualification: Minimum of 12th Standard Pass (HSC).
Experience: 0.5 to 2 years of experience in a customer service, helpdesk, or front-office role. Freshers with strong communication skills may also be considered.
Excellent Communication: Strong verbal and written communication skills in English and the local language.
Problem-Solving: Ability to understand customer problems, think logically, and provide clear, step-by-step solutions.
Empathy & Patience: A customer-centric approach with the patience to handle frustrated customers calmly and professionally.
Tech Savvy: Basic computer proficiency and the ability to quickly learn internal software systems.
Work Schedule: Must be open to working a 6-day week with rotational shifts (including weekends and possibly evenings/nights).